Terms of Service

These terms are an agreement between you (the business using FlagHour) and the company that operates FlagHour (“FlagHour”, “we”). By creating an account you agree to them. Questions: help@flaghour.com.

What FlagHour does

FlagHour is software for mobile mechanics: scheduling, customer and vehicle records, estimates and invoices, text messages to your customers, and card holds and payments taken through Stripe. FlagHour is a tool — the work, the prices and the relationship with each customer are yours.

Your plan

• 14-day free trial, no card needed. After that FlagHour costs $19/month (US dollars), billed by Stripe to the card you enter when you subscribe.
• You can cancel any time in Settings → Billing. Cancelling stops future charges; you keep full access until the end of the period you paid for.
• Payments already made are not refunded automatically. If you think you were charged in error, email help@flaghour.com and we’ll put it right.
• If a subscription payment fails, you keep full access for 7 days while you update your card; after that the account becomes view-only until you pay.
• We’ll give you at least 30 days’ notice by email before changing the price.

Payments from your customers

• Card holds and payments run on your own Stripe account, which you open with Stripe during setup. Stripe’s Connected Account Agreement and Services Agreement apply to that account. You are the seller in every transaction; FlagHour is not a party to it and never holds your money.
• FlagHour takes no fee from payments for your jobs. When you charge a no-show or late-cancellation fee from a customer’s card hold, FlagHour receives 10% of that fee, collected by Stripe at the time of the charge; the customer pays the same fee either way. Stripe charges its own processing fees, which come out of your Stripe balance.
• Stripe decides when your balance is paid out to your bank, and may pause payouts or payments on your account (for example, to verify your identity). We show what Stripe tells us, but we can’t override it.
• You must set a hold amount, no-show fee and cancellation window you are entitled to charge, tell customers about them (the hold link shows them before the customer enters a card), and only charge a fee or a bill when the customer owes it. Refunds and disputes are between you and your customer; you handle them in your Stripe dashboard.
• FlagHour only charges a customer’s card when you tap to do so and confirm the amount. Holds that are never used drop off by themselves after 7 days.
• You are responsible for the prices, taxes and invoices you issue, including collecting and paying any sales tax.

Texting your customers

• FlagHour sends texts to your customers on your behalf (through Twilio) about appointments, card holds, estimates, invoices and receipts. Every text names your business.
• Only add a customer’s phone number if they gave it to you so you could contact them about their appointment. Don’t use FlagHour to send marketing or messages the customer didn’t ask for.
• Customers can reply STOP to stop texts at any time; FlagHour then stops texting that number for every business on FlagHour until they reply START.
• We limit how many texts an account can send per day to protect the phone number from being flagged as spam.

SMS terms for people who receive our texts

• Program: FlagHour appointment and payment notifications about your visit with the repair business you booked with. You receive them because you gave your mobile number for that appointment and agreed to texts from FlagHour.
• What you’ll receive: booking confirmations and card-hold links, appointment reminders, “on my way” and “arrived” updates, receipts and payment links, payment reminders, and an occasional review request or service-due reminder. No marketing.
• How often: varies, typically 3–8 messages per appointment. Message and data rates may apply.
• Stop or get help: reply STOP to stop receiving texts, START to resume, or HELP for help. You can also contact us at help@flaghour.com.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number and consent are never shared with third parties for marketing. See our Privacy Policy.

Voice invoices

When you use “Describe the work”, your recording is sent to OpenAI to be turned into text and a draft invoice. FlagHour doesn’t keep the recording. The draft is only a suggestion — check every line before you send or charge it.

Your data

Your business data is yours. You can download your jobs, invoices, customers and service records as CSV files any time in Settings. How we handle personal information is in the Privacy Policy.

• If you cancel your subscription, your data stays viewable (read-only) for 90 days, then the account is locked. We keep the data so you can come back, until you ask us to delete it.
• “Delete my account” in Settings closes the account at once (open card holds are released, open jobs cancelled, the subscription cancelled) and permanently deletes your data 90 days later. Your Stripe account is yours and is not affected.

Acceptable use

Don’t use FlagHour for anything illegal, to charge people who don’t owe you money, to send spam, or to try to access other accounts. We may suspend an account that does, or that puts customers or the phone number at risk. We’ll tell you why, unless the law stops us.

Availability and liability

We work hard to keep FlagHour running and your data safe, but the service depends on providers (Stripe, Twilio, Supabase, Vercel and others) and on mobile signal, and it can have interruptions or mistakes. The service is provided “as is”. To the extent the law allows, we aren’t liable for indirect or lost-profit damages, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under law that can’t be limited.

Changes

If we change these terms in a way that matters, we’ll email you at least 30 days before the change takes effect. Continuing to use FlagHour after that means you accept the new terms; if you don’t, you can cancel.